DISCOVER ALASKA TOURS - SKAGWAY
SKAGWAY: DOCK REPRESENTATIVE
May 1, 2009 to Sept. 30th, 2009
RATE OF PAY: $10.00 per hour
APPLICATION DEADLINE: March 15, 2009
GENERAL POSITION DESCRIPTION:
Our Dock Representatives are the primary contact for local vendors, Shore Excursion managers, and from the various ships we service. They are in view of passengers and ships personnel at all times while working and must maintain a professional manner in dress and attitude. A Dock Representative is responsible for confirming tour numbers on the docks and ensuring that all the necessary equipment is staged properly and safely on the docks, and ready to execute the tour departures. Dock representatives work closely with the Dispatcher to prepare the daily dispatch and coordinate all ship requests, questions and bookings to our various vendors or appropriate manager.
JOB OUTLINE:
- Routinely meets arriving and departing passengers.
- Monitors and assists Driver Guides in the coordination of directing guests to their appropriate tours.
- Works alongside the shore excursion staff.
- Works with dispatch to ensure the appropriate transportation is designated to their assigned ship.
- Communicates with all affiliated vendors and works with dispatch to solve any missed or delayed guest operations.
JOB REQUIREMENTS:
- Ability to work independently and as part of a team.
- Current driver's license with a clean driving record is required.
- Must be able to communicate effectively and professionally with all ships and vendors.
DISCOVER ALASKA TOURS - KETCHIKAN
KETCHIKAN: DOCK REPRESENTATIVE
April 29th, 2009 to Sept. 30th, 2009
RATE OF PAY: DOE (dependent on experience).
APPLICATION DEADLINE: May 1, 2009
GENERAL POSITION DESCRIPTION:
Our Dock Representatives are the primary contact for local vendors, Shore Excursion managers, and from the various ships we service. They are in view of passengers and ships personnel at all times while working and must maintain a professional manner in dress and attitude. A Dock Representative is responsible for confirming tour numbers on the docks and ensuring that all the necessary Gray Line equipment is staged properly and safely on the docks, and ready to execute the tour departures. Dock representatives work closely with the Operations Supervisor to prepare the daily dispatch and coordinate all ship requests, questions and bookings to our various vendors or appropriate Gray Line of Alaska manager. They will also orchestrate the distribution of all Shore Excursion rack.
JOB OUTLINE:
- Collect, secure and reconcile all shore excursion tour tickets so that management can issue accurate settling reports for GLA, the ships and our vendors.
- Assist Operations Manager & Operations Supervisors in the settling process.
- Help execute daily dispatches for shore excursions, local tours, transfers, and charters.
- Data entry of Trip Sheets and Tour Operator Settlement forms.
- Coordinate and assist drivers in the safe movement of coaches and passengers on the cruise ship docks.
- Solicit product quality feedback through communication with shore excursion managers and operations staff.
JOB REQUIREMENTS:
- At least one season of previous experience with Gray Line of Alaska preferred.
- Ability to work independently and as part of a team.
- Must be able to communicate effectively and professionally with all ships and GLA vendors.
- Must be at least 18 years of age and have a clean driving record to qualify for driving company vehicles. Motorcoach license preferred and a valuable asset.
DISCOVER ALASKA TOURS - JUNEAU
JUNEAU: DOCK REPRESENTATIVE
April 29th, 2009 to Sept. 30th, 2009
(variable depending on school dates)
RATE OF PAY: DOE (dependent on experience).
APPLICATION DEADLINE: April 1, 2009
GENERAL POSITION DESCRIPTION:
Our Dock Representatives are the primary contact for local vendors, Shore Excursion managers, and from the various ships we service. They are in view of passengers and ships personnel at all times while working and must maintain a professional manner in dress and attitude. A Dock Representative is responsible for confirming tour numbers on the docks and ensuring that all the necessary Gray Line equipment is staged properly and safely on the docks, and ready to execute the tour departures. Dock representatives work closely with the Operations Team to coordinate all ship requests, questions and bookings to our various vendors or appropriate Gray Line of Alaska manager. They will orchestrate the distribution of all Shore Excursion rack cards. Dock Representatives are responsible for all settlement of Gray Line Tour accounts for all cruise lines; and Holland America Line settlement of accounts for all vendors. Dock Representatives assist the Sales and Service Manager with Gray Line tour sales and Gray Line of Alaska independent tour participants.
JOB OUTLINE:
- Collect, secure and reconcile all shore excursion tour tickets so that management can issue accurate settling reports for GLA, the ships and our vendors.
- Settle Shipboard accounts for Gray Line of Alaska; and Holland America Line settlement of accounts for all vendors.
- Help execute daily dispatches for shore excursions, local tours, transfers, and charters.
- Data entry of Trip Sheets and Tour Operator Settlement forms.
- Perform some sales office tasks as dictated by Gray Line guest visitation.
- Coordinate and assist drivers in the safe movement of coaches and passengers on the cruise ship docks.
- Solicit product quality feedback through communication with shore excursion managers and operations staff.
JOB REQUIREMENTS:
- Ability to work independently and as part of a team.
- Must be able to communicate effectively and professionally with all ships and ship vendors.
- Must be at least 18 years of age and have a clean driving record to qualify for driving company vehicles.
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QUALIFICATIONS
- At least 18 years of age.
- U.S. Citizen or able to legally work in the U.S.
- Must enjoy working with all types of people.
- Must be able to commit to a minimum 100-day season.
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