Welcome to the Great Land!
You are about to take what many people consider to be the trip of a lifetime. We are delighted that you have chosen Gray Line of Alaska for this special journey. We anticipate that you may have questions and special concerns about your vacation. To help make the most of your adventure, we have prepared this information for your use before and during your trip. Please review this information carefully before you leave home. Print out a copy if you would like to take it with you on your vacation.
About Your Tour of Alaska
You have purchased an independent tour which is not escorted, with the exception of our two escorted tours: Alaska Explorer and Great Land Explorer. Our tours are composed of components that can be added together to provide a truly customized package. You will not necessarily be traveling with the same group of people, or on the same motorcoach or railcar, throughout the tour. Our Gray Line of Alaska representatives in Anchorage, Denali, Fairbanks, Whitehorse, Dawson City, Skagway and Juneau are distinguished by their blue jackets and shirts and can assist you along the way. Your motorcoach driver will also serve as your guide, offering information on the sights, history and culture of Alaska. Our tours include many highlights in order to provide you with the most complete vacation possible. Due to this schedule, it is necessary to cover quite a bit of ground every day. Expect some early morning departures, busy days, and a few lengthy motorcoach or rail trips during your tour. Alaska is truly The Last Frontier and you are traveling to this wonderful land to experience something new and different. We at Gray Line of Alaska will go out of our way to make your experience as enjoyable and comfortable as possible. However, please keep in mind that the beauty and the splendor of Alaska is also rugged and remote. A flexible spirit and open mind on your part will go a long way in enjoying the Great Land.
General Information Climate
Alaska and Canada offer a wide variety in their climates as well as in their scenery. Within the course of your trip, it is not unusual for temperatures to range from 40 to 90 degrees Fahrenheit, depending on the time of year. Southeastern Alaska’s temperatures range, in general, from the high 40s to the low 80s with strong possibility of rain. The interior of Alaska and the Yukon Territory can heat up in June and July with temperatures often reaching the upper 80s.
Packing Advice
First and foremost, dress for comfort. Because of the variable weather conditions, casual clothes that can be layered easily are highly recommended. Bring a jacket if you are traveling to the glaciers or to the Arctic, as it is often cool and windy in these locations. On some days, you will want a light raincoat and a waterproof hat or umbrella. An all-weather jacket or windbreaker with layers to wear underneath is ideal. Comfortable, sturdy walking shoes are a must. Dressy evening wear is not needed in the casual atmosphere of Alaska. Your luggage may not always be accessible to you during your trip. Always carry your medication, travel documents, money & jewelry with you in your carry-on. Do not pack these items in your suitcase. Please be sure to bring a sufficient supply of medication and carry it in its original container. Gray Line of Alaska assumes no responsibility for the following items: perishables, medicine, liquor, cash, jewelry, gold, silver or similar valuables, securities, financial instruments or other valuable documents, cameras, film, binoculars, cell phones and video equipment. We strongly suggest that these items be carried with your hand luggage at all times.
Luggage Procedures
In your travel documents are Gray Line of Alaska luggage tags. They must be filled out completely and attached to every piece of luggage, including carry-ons. If you are beginning your trip with a cruise, please attach ship tags to your luggage before you leave home and add your tour tags the night prior to disembarkation. If you are taking a tour before your cruise, attach your tour tags before leaving home and add the ship tags the night prior to boarding the ship. If your bags are not tagged properly, we cannot be responsible for getting them to your next destination. You may receive additional tags and instructions during your tour, so please check with our staff in each city. Due to space limitations, we must limit luggage to two pieces per person. For the best protection of your belongings, we recommend hard sided luggage and caution against the use of garment bags with hanger hooks that protrude from the top.
**Special Luggage restrictions for guests staying at Denali Backcountry Lodge**
Due to limited bus space guests are only allowed one 35-pound SOFT SIDED piece of luggage. Other luggage will be stored at a nearby Denali hotel and retrieved on your arrival back to the park entrance. A Denali Backcountry Lodge employee will assist you with your luggage storage once you arrive in Denali.
Motor Coach Travel
During your tour, you will generally travel in company owned motor coaches which are air conditioned, comfortable and restroom equipped. However, there are segments of your tour which may require the use of other busses without these amenities. There are no reserved or assigned seats, and seating is rotated regularly on longer tours so everybody has an opportunity to see the scenery from all vantage points. As a courtesy to others, smoking is not permitted on board the motorcoaches or train cars. Periodic stops will be made for pictures, snack breaks and stretching.
Tipping
Tipping is, of course, a personal decision, and is not required. Some of our guests choose to reward exceptional service and use the following guidelines (per person/per day):
Driver Guides $4.00
Tour Directors $4.00
Rail Guides $1.50
Yukon Queen Guide $1.50
Hotel Bellmen: A baggage handling tip for two pieces of luggage per person is included in your tour for all hotels shown on your itinerary, unless otherwise stated.
Travel Documents
You will be provided with travel documents for your tour. Keep your documents with you at all times, not in your luggage. Gray Line of Alaska has gone voucher less meaning, with the exception of a few services, you will not be issued or need a voucher for tour services. Your itinerary will list your day by day services. You will be listed on a manifest for each service. To receive service, you only need to give your name and in some cases show ID. In each city you will receive a welcome envelope with your room information and any tickets for sightseeing tours, in that location, included in your itinerary.
Refunds for Unused or Canceled Services
All parts of your tour, including optional tours, hotel overnights and transfers, are subject to our cancellation policies. Consequently, unused services are not refundable. Please keep this in mind during your trip should you decide to alter your itinerary or cancel a portion of your tour.
Meals
Meals are not included, unless specifically stated in your itinerary. Due to the remote location and limited menus at many of the meal stops, as well as unexpected delays, we recommend guests with special dietary requirements make arrangements to bring along some food to meet their special needs. Most hotels can prepare a box lunch for you if requested the day prior to departure.
Hotels in Alaska
We are confident you will enjoy your trip to Alaska and will be overwhelmed by its beauty and friendly people. However, some hotels in certain locations where you will be staying may not be what you expect, or are used to. Alaska is still a fairly remote location and many hotel rooms are not equipped with amenities such as telephones, televisions, clocks, or radios. While all the hotels we use are clean and comfortable, do not expect the same kind of accommodations you would find in the lower 48. We cannot guarantee specific types of rooms, for example, a room with a queen or king size bed. Most Alaska hotels have limited bedding choices. Triple rooms, when available, may contain either two beds and a rollaway or one double and one single. This may require guests to share a bed. We cannot confirm or guarantee a smoking or nonsmoking room. We will be happy to pass along all special requests to the hotel (on a request basis), if we are notified at least 30 days prior to departure. Although it does not happen frequently, we must reserve the right to make changes in the accommodations during the course of the tour.
Reconfirming your Airline Reservation
Since arrival and departure times are subject to last minute changes by the airlines, we recommend that you call your airline(s) 24 hours before your flight departure to verify the flight number and arrival and departure times shown on your air schedule. Also please remember to reconfirm all flights booked directly with the airline by either you or your travel agent. Gray Line of Alaska cannot accept or confirm seat assignment requests. However, your travel agent may assist with these arrangements once you have received your flight schedule.
Transfers
Some tours do not include a transfer from the airport to hotel or vice versa. Please check your itinerary to determine if your tour includes an airport transfer. If the tour includes airport transfers and we did not provide your airline tickets, you must advise us of your flight information. If we do not have your arrival or departure flight information, we may not be able to provide you with a transfer. Please contact Gray Line of Alaska at 800-544-2206 with your flight information.
Travel Guidelines for Specific Destinations
Denali
Denali National Park is a beautiful and majestic place, and many Alaska visitors consider it the highlight of their trip. To fully enjoy your stay there, it is helpful to understand that your accommodations will be remote and basic. The hotels are only used during the summer season and the amenities they offer are limited. Your room will have a clean bathroom and comfortable bed, but may not have a television, radio or telephone. Most hotels consist of several buildings scattered over the hillside. You will need to walk to the restaurant for meals and the terrain can be challenging. There are few paved walkways or trails and sturdy walking shoes should be worn at all times.
Important Luggage Information for Talkeetna and Denali National Park
• When traveling to Talkeetna and/or Denali your luggage may be transported on our luggage trucks. Depending on your itinerary and destination after you leave Talkeetna and/or Denali you will receive special information and luggage tags in your welcome envelope. Please follow these instructions. If you have questions please check with the local tour desk the night before you are scheduled to depart for your next destination.
• If you are traveling on our luxury railcars, please limit your carry on to a soft-sided tote bag or backpack no larger than 17"x14"x4" with a zip enclosure. There is limited storage space on the railcars. Wheeled carry-on cases that are used as carry-on luggage on airlines are too large and are not suitable as hand-carried luggage on motor coaches and trains.
Extra Cost Provision
Weather can occasionally adversely affect scheduled flights and travel within Alaska. If due to weather or other circumstances beyond Gray Line of Alaska’s control, you are required to spend an additional night, you will be responsible for your own hotel and meal costs. Neither the tour operator nor the airline will assume this additional expense. If you have special medical needs, please be sure to take along enough medication in case of unavoidable delays.
Pick up Points
If your hotels were booked by Gray Line of Alaska in conjunction with your sightseeing tour or package tour, you will be picked up at your hotel for all tours and departures. If, however, Gray Line of Alaska did not book your hotel, you will need to call our local representative to confirm pick up location and time.
Accommodations
Following is a sample of accommodations for your Alaska vacation. Hotels are assigned at time of documentation. Specific hotel requests are not allowed.
Anchorage: Westmark Anchorage, Hilton, Captain Cook
Beaver Creek: Westmark Inn
Cooper Landing: Kenai Princess Wilderness Lodge
Copper Center: Copper River Princess Wilderness Lodge
Dawson City: Westmark Inn
Denali: McKinley Chalet Resort, McKinley Village Lodge, Denali Backcountry Lodge
Fairbanks: Westmark Fairbanks, Bear Lodge,
Fairbanks Princess Riverside Lodge
Girdwood: Alyeska Resort
Juneau: Westmark Baranof Hotel
Seward: Windsong Lodge
Skagway: Westmark Inn
Talkeetna: The Talkeetna Alaskan Lodge, Mt. McKinley Princess Wilderness Lodge
Tok: Westmark Inn
Whitehorse: Westmark Whitehorse, Westmark
Klondike Inn
Gray Line of Alaska Representatives
If at any point you should need assistance in one of the following cities, you may contact our representatives at the numbers listed below.
Anchorage (907) 277-5581
Dawson (867) 993-5599
Denali (907) 683-2406
Fairbanks (907) 452-2843
Juneau (907) 586-9825
Skagway (907) 983-2241
Talkeetna (907) 733-3600
Whitehorse (867) 668-3225
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